Legal LinksDispute Resolution
We hope that our clients will be pleased in all respects with
the service that they receive and that none of our clients will have
any cause for complaint.
However, if you are a client and you are unhappy with any aspect of the
service that you receive from us, then we have a complaints procedure
which is explained fully in our terms of business. All clients
are issued with terms of business before we commence work for them.
If you are a client and we have made a contract with you by electronic
means, you may be entitled to use an EU online dispute resolution
service to assist with any contractual dispute that you may have with
us. This service can be found at http://ec.europa.eu/odr. Our e-mail address is firstname.lastname@example.org.